a group of people sitting around a table looking at a computer screen

Hokkaido Municipality

Developing sustainable towns and communities with advanced cloud communications for more than 10,000 residents

国家: 日本
火狐体育手机: 政府
解决方案: Rainbow, 云通信, Communications Platform As A Service, 网络即服务, 统一通信, WIFI 解决方案, Digital Dividends

Hokkaido Information and Communication Infrastructure Utilisation Promotion Council is responsible for communications with residents in eleven towns and villages. They updated their IP announcement system, to a cloud-based solution using the existing ICT infrastructure which delivers a range of services and audio/video communications to the community at the right time.

We had three key critical factors for the new communication solution: We wanted a cloud-based platform, IP phones with customised dial pads for the convenience of senior residents and reduced operational costs. The proposal from KCME based on the Alcatel-Lucent Enterprise solutions, offered those advantages and the additional feature of app integration with smart phones.

Hokkaido Municipality

挑战

Japan faces challenges including a declining birth rate and an aging population. Additionally, it is the most quake-prone country in the world. The existing communications network was reaching its end-of-support. An adaptable communication, alert and notification system was needed to connect and provide administrative services to elderly and rural residents.

行动

The ICT Council leveraged existing internet connectivity and installed new video-based smart terminals for residents. Priorities for the solution included: Resiliency, security, rapid deployment delivered by cloud technology; high-quality, easy-to-use multimedia end-user devices with familiar phone-centric design and capabilities for new applications; and remote management, monitoring and maintenance to reduce operational costs.

结果

Technical benefits

Secure, resilient, scalable cloud service
High-quality audio, video communications between administration and citizens
Reliable, intuitive message alert delivery through audio/visual notifications
Technology that easily adapts over IP phone terminals, tablets and mobiles
Customised applications adapted to a large touchscreen interface for elderly users

Financial benefits

Cloud-based environment removes risks and costs of down-time and maintenance
Residents can call each other and government teams without cost
Operational efficiency through remote management and maintenance services
Cost savings on streamlined transportation with on-demand shuttle service

User experience benefits

Easy to operate and access information from a variety of departments
Video-based communications over an IP phone and phone app bridges residents’ proximity
The elderly and commuters enjoy easier mobility with the on-demand transportation